Track Your Order

To track an order please use your Order Tracking Number. This can be found on your Shipment Confirmation email or by accessing the My Orders section of the My Account area.

Visit the relevant courier website below and enter your Order Tracking Number to track your order.

To track USPS orders please click here.

To track UPS orders please click here.

To track DHL orders please click here.

For more information please contact us at sales@calabraya.com or send us a message on the Contact Us page.

FAQs

1.Do you offer wholesale pricing?

Yes, our business model is all about giving our clients the best value possible. We produce high quality products and we sell at wholesale price direct to you – our clients.

We have disrupted the uniform industry as we have no middle man margins so you know you are getting great value for money.

  1. Do you offer discounts on bulk orders?

Despite our no mark-up wholesale pricing we are happy to offer our clients a bulk 5% discount for single orders over 100 units.

  1. Do I need to create an account to shop with you?

No, you do not need to create an account with us in order to shop at Calabraya, however by registering for an account with us you will be able to:

  • Keep track of your current orders
    • View your order history
    • Enjoy faster checkout  
  1. Is there a minimum number of garments I need to order?

No, there is no minimum orders in our store.

  1. What if I want to change my order?

If you wish to modify your order, we will do our best to accommodate your requests. Please email us at support@calabraya.com or call us at +1 615 707 8164 during regular business hours – Monday to Thursday, 9AM to 5:30PM and Friday, 9AM to 5PM.

If you email us, a customer representative will respond to your email within 24 hours during regular business hours. If you call us outside of regular business hours, please leave a message and we will return your call promptly.

  1. What payment methods and terms apply? Is my payment online secure?

Our online store accepts secure payment via PayPal, Visa and Mastercard. For more details please refer to our terms and conditions page

At Calabraya we take security very seriously and have always made it a top priority. Your account will never be charged unless we have received confirmation from you to do so.

When purchasing from Calabraya your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact support@calabraya.com.

  1. Can I have a business name/logo on my garments?

Of course, we can customize your uniform with embroiderylogo branding. Check out our Customization menu for more information about customizing your garments, or email support@calabraya.com for more information. please note, we do not accept returns or exchanges on customized products.

 

  1. Can you send me a sample?

Unfortunately we can't send out free uniform samples. We recommend you purchase a sample of the product you are interested in online.

We are happy to refund the cost of any samples purchased from us. If you decide they are not what you're after. Please contact us within 30 days of receiving your sample order if you wish to return any items. The value of the product sample is then refunded to your account once they have been returned to us in their original re-sellable condition. Please note, the freight charges are not refunded.

  1. I've received my quote via email and would like to place an order – what now?

Once we have confirmation from you that you'd like to place your order, we will email you back a tax invoice for payment (this is if you prefer to order via email). We do require full payment before we can ship your goods. Please make payment within 48 hours to secure your order. We will hold your stock for 48 hours while your payment is being made. If payment is not received in this time, stock will be made available to other customers and will no longer be guaranteed to your order.

  1. I prefer to order via email – is this possible?

Yes, of course – all we need from you is the below information and we can then email you back a tax invoice for payment:

  1. Product you would like to purchase
    2. The quantities you would like of each product
    3. Your delivery address and billing address

    4. Your contact phone number for delivery
  2. What happens if I purchase a pre-order item?

Products that are labelled "Pre-order" are out of stock items that are available for purchase. Pre-order purchases are pre-paid and stock for the order is reserved for immediate delivery when it arrives in the warehouse. Please refer to the pre-order product page for estimated stock arrival time.

  1. Can I return items?

Yes, you can return your order as long as the items meet our return conditions. You have 30 days to return your order from the date your order was received. Goods must be in original condition with all tags and packaging intact.

To process your return head to calabraya.com/returns and complete the online Returns Form.

Once complete, we will email you a Return Authority ID number (RA number). This is important – we cannot process your return without a valid RA number. Your RA number is valid for 10 days.

Once you have received our email, write your RA number on the card that was included with your goods. Put the card in with your return order, send it off to us and we will do the work from there!

We cannot process your return if we don’t know who it belongs to.

Please note, we do not accept returns or exchanges for change of mind on customized uniforms with personalized embroidery or screen-printing, and no returns or exchanges are accepted for change of mind on sale or run-out items.

Please read the full details on our Returns page.

  1. Will I need to pay freight for my return order?

Return postage cost will be at your expense, unless items received are faulty or not as ordered. If you believe your item is faulty, please contact returns@calabraya.com prior to returning to us. We cannot accept liability until items are received and have been confirmed as faulty.

  1. What international payment methods are accepted? Is my payment online secure?

International orders can be purchased with secure payment via Paypal, Visa, and Mastercard.

To pay with PayPal: 
1. Log into your PayPal account

2. Select the 'send money' tab (top left)
3. Send the funds to our PayPal account email address: accounts@calabraya.com
4. Please select USD (American dollars) when choosing which currency to send the funds in

Paying for an offline order with Credit Card:


We accept credit card payment from Visa, and Mastercard. Please download the Credit Card Authorization Form. Once completed, email back to us and we will process payment. Alternatively, you can contact us to pay direct with credit card over the phone.

  1. How long will it take for my order to be delivered?

This depends on how far we are sending your order and stock availability however most orders are processed within 1-2 business days, and please allow 3-5 working days for shipment to reach you in metropolitan areas.

Please note, shipments to regional areas in all states will also take longer to be delivered.

In the event where no one is available at the shipping address to sign for a delivery, a note will be left by the delivery driver with a notification if your order has been left at the nearest post office.

Your order might also be taken back for redelivery the next business day.

You can also call our Calabraya Client Care team on +1 615 707 8164. Or contact Client Care via email at support@calabraya.com if you have any questions regarding your delivery.

 

  1. What are your freight charges?

Shipping costs are automatically calculated during the online purchase based on your order value. You can find this information on our shipping page. Shipments sent outside of USA are sold exclusive of GST and may be subject to import duties or sales taxes once the shipment reaches your country. Calabraya is not responsible for these charges and we recommend that you contact your local customs office if you require more information.

  1. Do you ship internationally?

Yes. We ship our staff uniforms globally to the United States, United Kingdom, Canada, Europe, Asia and beyond; however, we currently do not ship to Indonesia, Russia and Kuwait. We use the most reliable shipping provider, DHL, to ensure you receive your Calabraya apronsshirtspantstees and accessories promptly. Note, all orders will be charged in US Dollar currency USD.

Shipments sent outside of USA are sold exclusive of GST and may be subject to import duties or sales taxes once the shipment reaches your country. Calabraya is not responsible for these charges and we recommend that you contact your local customs office if you require more information.

  1. Will I be charged customs and import charges?

This depends on the local laws of the country you are buying from, and importing to, as well as the size of your order. Shipments sent outside of USA are sold exclusive of GST and may be subject to import duties or sales taxes once the shipment reaches your country.

Goods can be detained in customs and fees incurred. Calabraya is not responsible for the taxes, custom fees or duty charges in your country. We recommend that you contact or look up your local customs office if you require more info on import duties, tax and import entries fees. 

  1. What currency will I be charged in?

All Calabraya product prices indicated and payments made on calabraya.com are in US Dollar currency USD.

The international currency rates shown (United States Dollar, Great British Pound, Euro and New Zealand Dollar) are converted from USA Dollars via WebServiceX on a 3 month moving average rate. Your bank may use a different conversion rate or charge additional conversion fees which is unfortunately out of our control.

For orders being shipped within USA, prices are inclusive of GST. For orders being shipped internationally, US GST is removed from the item price.

For more information see our Terms & Conditions on Currency, Taxes and Duty.

  1. How long will it take for my order to arrive?

Most international orders will be processed within 1-2 business days and delivered to you between 7-10 business days. Please note, bulk orders that require branding will take longer, and delivery times may vary depending on your destination, customs and duties.

If you still have any questions, please do not hesitate to contact us.

 

 

 

 

International Orders

For products eligible for international delivery, you’ll be able to select the option during the checkout process, and delivery charges will be added to your order at that point.

The carriage charge for European orders is £9.00 per order for orders under £100.00, or £15.00 for orders over £100.00.

All other International Orders are charged carriage at cost, so if your country is not listed above, please email us with details of what you wish to purchase and we will get back to you with the price of the carriage.

Many easy-to-post products can be sent via international delivery, but because of our method of delivery, some items won’t be eligible. These include anything where it will normally take more than one delivery driver to get it to you, such as large tool boxes. The service also excludes electrical goods (including items with batteries), and products where there are restrictions related to safety such as perishables, liquids and aerosols, knives and scissors, paints and glues.

Payment for products and delivery services is to be made in US Dollars. Prices shown on the website for both products and delivery services can be seen inclusive of any applicable US Custom. This means that the total price you pay us for products, or delivery is always the same, regardless of whether or not US Custom is chargeable on the sale.

Delivery lead times will vary, but will generally average out at 3-7 days for USA, and 4-9 for the rest of the world.

 

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Returns and Refunds Policy

We want you to be happy with your purchase. If you are not, just return the product to us following the instructions below, and we'll refund it to the credit or debit card used to pay for the order. Products that have been personalized for you with printing or embroidery cannot be returned. We will process your refund within 5-7 working days of us receiving the item/s back in our returns center. It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We expect this to mean that you have kept all original packaging and labels, and that it is undamaged and unused.

 

Return goods via Royal Mail

  • Write your reason(s) for return on the packing list.
  • Enclose the packing list with the product, stating the reason for return, and package up securely; please use original packaging if possible, but remove original labels.
  • Use the pre-paid USPS Mail Returns label that was included in your parcel and obtain a certificate of postage from the Post Office (this only applies for the first return, any subsequent return postage fee will be the customers responsibility) - email us for a copy of the returns label at sales@calabraya.com and we can email one back to you.

 

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 working days of receipt. This includes any delivery charge, but excludes products that have been personalized for you.

Where a product has been specially ordered for you, unless faulty, we are unable to refund. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We will make this clear when you place your order.

Exchanges

If you change your mind or wish to swap a gift for something else, exchange requests can be submitted to support@calabraya.com within 7 days of purchase.

Please return your unpersonalized item in it’s original condition and in the original Calabraya packaging. We recommend using regular post – take a photo of your returning package with the postage receipt visible so we can ship your preferred product without delay.

If you made an error when purchasing online, contact our support team within 24 hours. We will make every attempt to adjust your order before it leaves our facility. We like to reduce unnecessary shipping and save you unnecessary costs whenever possible.